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In today's fast-paced business world, companies are constantly searching for ways to streamline their processes and increase efficiency. This is where process consulting comes in - a discipline focused on identifying inefficiencies and implementing solutions to improve overall business operations. One such expert in this field is Brittany Parks, a process consultant with a proven track record of helping businesses achieve their goals.
Brittany Parks is a process consultant who specializes in helping organizations optimize their processes and systems. Her approach involves a combination of process mapping, data analysis, and change management to identify inefficiencies and implement solutions that improve efficiency, quality, and customer satisfaction.
Process consulting is a valuable service for organizations looking to improve their operations. Many businesses have established processes that have been in place for years, but these processes may no longer be effective or efficient. Brittany Parks helps these organizations identify areas for improvement and develop strategies to implement changes that result in better outcomes.
Our team uses human-centric problem solving to help businesses identify performance gaps and implement solutions to gain operational efficiency by saving time and money and achieving culture buy-in.
“85% of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the processes rather than badgering individuals to do better.”
– W. Edwards Deming
We involve all human perspectives in each step of the problem-solving process by including all key stakeholders such as customers, employees, vendors, and suppliers to understand their needs.
Business problems are typically about the processes, not the people.
Brittany Parks' approach to process consulting is based on continuous improvement. Once changes have been implemented, she works with organizations to monitor progress and identify new areas for improvement. This cycle of continuous improvement ensures that organizations are always striving to optimize their processes and systems.
Process consulting can be valuable for organizations in many industries. It can help improve efficiency, reduce costs, and improve customer satisfaction. By working with a process consultant like Brittany Parks, organizations can identify areas for improvement and develop strategies to implement changes that result in better outcomes. Brittany has the expertise and skills needed to help businesses of all sizes succeed. If you're looking to optimize your operations and take your business to the next level, consider partnering with Brittany Parks Process Consulting.
Process Improvement begins when a business recognizes it could be doing things better. The ultimate goals are to increase revenue, streamline efforts, and improve the company culture.
Typically, a business consultant is hired to work with the company’s management team and key stakeholders to identify the areas that need improvement. Next, a plan is created to improve those areas and then the plan is executed.
You can’t improve the work if you don’t know what that work looks like. Therefore, any continuous process improvement initiative hinges on the effort you put into discovering, documenting, and digitizing your workflows to create a baseline and visualize how work is performed.
You must define your desired outcome and understand the problems with a given process before making any modifications. Identifying what you hope to accomplish via process improvement and rectifying it is the only way to drive the benefits you want to achieve.
Even at the granular process level, process improvement should always be connected to overarching business objectives like cost reduction, increased efficiency, digital transformation, etc. to justify the effort and demonstrate explicit, tangible results.
It’s always a good practice to put your customer at the center of everything you do. In this context, the customer can be internal customers, your shareholders, or the external users/customers for your output. Whatever the case, any changes you make to the process should be tied to how they benefit the customer.
The knowledge of those who execute and own the process is integral to any continuous process improvement initiative. Their collaboration shouldn’t just be limited to the definition phase of process excellence – it should also be a key part of identifying the problem and defining the solution, leading directly into the next principle.
The process owners and the employees executing the workflows should always be involved in helping process analysts understand the problems with the process and especially collaborating with them to find ways to improve the process. Leaning on them also makes the SMEs more engaged in continuous process improvement and facilitates their buy-in, eliminating employee resistance when it comes to implementing modified processes.
One common misconception about continuous process improvement is that it’s about massive changes, and that’s not the case at all. Continuous process improvement relies on small, incremental changes that move processes toward excellence.
Continuous process improvement is synonymous with the Kaizen principle, where small, endless changes will yield significant ongoing business benefits. When a singular process is improved, it must be revised in the future and have further improvements applied to it to maintain momentum and continue the process of never-ending operational excellence.
Like any other business activity, continuous process improvement must be measured and monitored to ensure its intended returns and benefits are being realized. The small incremental changes applied to your processes must be assessed and scrutinized continually.
Improving processes enables organizations to better manage the quality of products, services, and resources to achieve operational excellence.
Examples of Process Improvement Initiative Outcomes
